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Have questions or need help? Feel free to fill out our contact form or give us a call. We're here to assist you.
Questions?
Do I own the lights?
No — but that's the point! The lights are ours. We design, build, install, store, and return them every season. You're not buying a product — you're subscribing to an experience. No storage, no tangles, no trips to the attic. Just your home looking beautiful every Christmas. It's a win-win — you get a better display with zero hassle, and we get to build a relationship with your home season after season.
What does it actually cost?
Every home is different so we quote after walking your property — not before. What we can tell you is that most Flathead Valley customers land somewhere between $1,800 and $3,500 for a full-season display. Break that across the 60+ days your lights are up and you're looking at roughly $30–$60 a day. That's less than dinner out — for a home that turns heads every night through the holidays and beyond.
Is it worth it if I only use it one season?
Fair question — but most customers don't use it only one season. Your lights are custom-built to your home, stored at our facility, and returned next fall ready to go. The investment doesn't reset every year. And because we own the lights, there's nothing for you to buy, store, or replace. Year two is just a scheduling call.
Are you licensed and insured?
Yes. Silent Night Christmas Lights carries the Seal of Security and Confidence — a third-party verification that we are fully licensed, insured, and background checked. It's the standard smart consumers look for when letting a service provider onto their property. Certificates of insurance are available on request. You're not just trusting our word — you can verify it.
What if a bulb goes out mid-season?
Call us and we'll come out and fix it. Season-long maintenance is included in every package. Most Flathead Valley homeowners won't say anything when something goes wrong — they don't want to bother us. Please do. That's exactly what we're here for.
What if there's storm damage?
Montana weather is part of the job. If a wind event or storm displaces or damages any part of your display, call us. We'll assess and repair at no charge as part of your season-long maintenance coverage. Your display should look great all season — we stand behind that.
How do you power everything — will it affect my electric bill?
We use commercial-grade C-9 LED bulbs exclusively. LEDs use up to 90% less energy than traditional incandescent bulbs. A typical roofline display running 6 hours a night adds roughly $6–$15 to your monthly electric bill — less than most people expect. Your timer is included and programmed at install on your schedule — lights come on at dusk and off whenever you want them off.
What happens if I sell my house?
Nothing complicated. The lights are ours — they leave with us at takedown just like any other season. There's nothing to transfer, disclose, or negotiate in a sale. If you want to set up service at your new home, we'd love to help with that too.
Can I change my colors each year?
Yes. Unified Elegance and Finer Things customers get a complimentary color refresh every season — change your palette any time at no additional charge. Character & Class customers can change colors as a seasonal add-on fee.
What if I want to add something mid-season?
Sometimes it's possible, sometimes it isn't — it depends on our schedule and material availability. Unified Elegance customers get priority consideration for mid-season additions. The best approach is to plan your full display before install so everything goes up at once. That's what the design consultation is for.
How early should I book?
As early as possible. October and the first weeks of November fill up fast in the Flathead Valley. Unified Elegance customers get First Light Access — first pick of all install dates before we open the calendar to anyone else. Finer Things customers book ahead of new customers. The earlier you commit, the better your window. Returning Unified Elegance and Finer Things customers can activate Auto-Return at the end of any season — we hold your spot for next year automatically. No deposit needed until September 1st.
What if I need to cancel?
Life happens. If you cancel more than one week before your scheduled install date, half your deposit is refunded. Cancellations within one week forfeit the full deposit. Here's why — our install season is short. From September through November we're running a tight schedule to serve every customer before the holidays. A last-minute cancellation doesn't just affect your slot — it throws off our entire calendar. The deposit protects your commitment to us the same way we protect our commitment to you.
